B Ocean Resort

Unfriendly staff, rooms not ready on arrival as late as 4pm, great views but poorly equipped (not enough light in the room, one of the few lamps was defunct, bats and restaurants overpriced, no breakfast before 7am

Overall decent stay. A lot of random fees! Wish we could’ve seen mermaid show on 12/16 but was cancelled due to weather. Still waiting on a call back for a refund for the $138 I paid for the show

I had a very enjoyable stay. The hotel front office manager even upgraded my room because I felt like the other one had been smoked in. The staff in general is very friendly and professional. The valets were awesome and quick, quick quick. On top of the incredible service the oceanfront location and pool cannot be beaten. B Ocean was beautiful

Wonderful customer service and resort amenities.

Location was great! Room was nice.

I was quite taken aback by the inadequate customer service provided by the valet upon our arrival, however bell men service was fine. Upon expressing my dissatisfaction to the customer service regarding the valet,insufficient hot water and water pressure, the front desk promptly relocated me to a superior room. Furthermore, the malfunctioning elevators were also a source of discontent, but I was subsequently transferred to a building with fully operational elevators. Once I was relocated, everything improved significantly, room and beds were very comfortable. Ivan, the individual at the front desk, truly salvaged our stay.Thank you Ivan!

There were tiny insects all over, although I was only bitten once. The toilet made a scary crashing sound every time someone stood up from it, and it ran continually wasting gallons and gallons of water. The hotel ran out of washcloths so we had to shower using hand towels as washcloths. Then they ran out of hand towels. The elevator broke down so there was only one to serve the whole hotel, which was a long wait and wasted a lot of our time. The staff was mostly nice, but you could tell they were fighting an uphill battle. In rereading this review, I think a reader would suspect this is exaggerated or made up. Unfortunately it is neither.

The hotel is generally in pretty good shape. Only observations are: bathroom pocket door remains open, shower pressure is very light, and AC is on auto all the time; when the machine turns on it makes a terrible noise throughout the night.

The room furnitures where destroyed. We took a non smoking room with a baby and its smelled cigaret all the long. You could hear everything outside. We asked for a baby crib and they never came back to us. Simply deceived for the expensive price we payed!